Using either method, you should receive a confirmation email and then a response from OverDrive notifying you about the transferred titles. Enter your contact information on the next screen.If applicable, use the toggle buttons to include an error message and/or specific title information. Include your old card number if available. To describe the problem, explain that you replaced your card and need to transfer your holds/checkouts.Type support in the search box and click the magnifying glass.Tap the middle icon (three stacked lines).Check the I'm not a robot box and click Submit.Select the device you use for OverDrive / Libby or choose Not Applicable.When your library account was originally set up, the last 4 digits of your phone number at that time were used unless you specified another set of numbers. Choose No for an example title unless you prefer to submit one (optional). Items may be renewed online through the Ventura County Library online catalog.You will need your library card and your library PIN.Enter N/A if you do not see an error message.Select A Problem from the What can we help you with? menu.Enter your contact information when prompted.You can send a request to transfer your checkouts and holds by contacting OverDrive / Libby using one of the options below: Your OverDrive / Libby account will reset with your new Library Card number, but your checkouts and holds won’t display in the new account. Materials checked out from Library A will still be available for you in the app when you are logged into Library B's account.Ĭontact Hoopla for additional assistance.If you replace your Library Card, your card number will change. If you already use Hoopla with a different library, you can switch between library accounts under Settings > Library Settings.Items can be renewed, but a renewal counts as one of your 5 monthly checkouts.Check-outs are limited to 5 items per library card per calendar month.ĮBooks, audiobooks, Comics/Graphic Novels: 21 days.eBooks and audiobooks will open in the browser. Checked out materials can only be streamed on desktops and laptops - not downloaded.Stream or download your checkouts within the app.If your email address has already been used to sign up for a Hoopla account with a different library, you'll need to either register with a different email address OR logout of your existing library and log in with Durango Public Library. Search for Hoopla Digital in your app store and download to your device.find what card number was used to place the hold. Downloaded items from multiple libraries are available simultaneously within the app. I cant log in / It says my library card is invalid / It says there is something wrong with my card. For example, if you have a library card with Denver Public Library in addition to your Durango card, simply add Denver Public Library to the app, enter your Denver Public Library card information and browse & checkout from that collection, as well. You can stack multiple library accounts in the Libby app.You have 3 days to check out the item once it's available before the hold is cancelled. If you place a hold on an item, you will receive an email when it's available for you. Most materials can only be checked out by one user at a time.The default checkout period is 14 days (which can be adjusted in user settings).Patrons can have up to 10 items checked out at a time.Read or listen to your eBooks and audiobooks in the browser.Sign in with your Durango Public Library card number on our Overdrive home page.They will not lose their loans, holds, or tags. Note: Users who switch from the APK version to the Amazon Appstore version of Libby may lose their Libby timeline activity, search history, and app customizations. If a user would like to switch to the Amazon Appstore version of the app, they can follow these steps. Users with OverDrive’s Libby APK on their Fire tablet can continue to use that version.The OverDrive app will display messaging encouraging those with compatible devices to upgrade to Libby. Fire tablet users who already have the OverDrive app installed can continue to use it for now, but it is no longer in active development. The OverDrive app was removed from the Amazon Appstore on June 7, 2023.As of June 1, 2023, the Libby app is now available for Kindle Fire from the Amazon App Store.Download your eBooks and audiobooks within the Libby app (recommended method) or the Kindle app.Allow the app to find Durango Public Library based on location (or manually search for it by library name or zip code) and sign in with your Durango Public Library card number.Search for Libby, by Overdrive in your app store and download to your device.
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